Guest services manager

Job requirements

Languages

English

Education

Secondary (high) school graduation certificate

Experience

2 years to less than 3 years

Ability to Supervise

3-4 people

Transportation/Travel Information

Public transportation is available

Work Conditions and Physical Capabilities

Fast-paced environment, Work under pressure, Attention to detail, Combination of sitting, standing, walking

Work Site Environment

Non-smoking, Air conditioned

Personal Suitability

Effective interpersonal skills, Excellent written communication, Initiative, Team player, Excellent oral communication, Client focus, Flexibility

Additional Skills

Recruit and hire staff, Supervise staff, Conduct performance reviews, Conduct training sessions, Perform front desk duties, Arrange for and oversee maintenance activities

Budgetary Responsibility

$100,001 - $500,000

Business Equipment and Computer Applications

MS PowerPoint

Specific Skills

Develop and implement policies and procedures for daily operations, Negotiate with suppliers for the provision of materials and supplies, Negotiate with clients for the use of facilities, Prepare budgets and monitor revenues and expenses, Prepare marketing plans, Implement marketing activities, Develop and implement business plans, Establish work schedules, Assist clients/guests with special needs, Address customers' complaints or concerns

Work Setting

Hotel, motel, resort