ANALYST SYSTEM TECHNICAL SUPPORT

Analyst System Technical Support

Job details:

Salary: $30.50 CAD Per Hour

Terms of employment: Permanent, Full time, 32 hours per week

1 Position Available

Start date: As soon as possible

Employment conditions: Morning, Day, Weekend 

Job requirements:

Languages:

English is a mandatory language

Education:

College/CEGEP 

Experience:

1 year to less than 2 years

Work Conditions and Physical Capabilities:

Fast-paced environment, Work under pressure, Tight deadlines, Attention to detail

Personal Suitability:

Organized, Flexibility, Reliability, Excellent oral communication, Effective interpersonal skills, Excellent written communication

Business Equipment and Computer Applications:

MS Excel, MS Outlook, MS Word, MS Office, MS PowerPoint

Specific Skills

• Talking directly to the customer to determine the nature of the technical issue and responding to technical support tickets
• Connecting to the customer’s computer system via remote access to resolve incident / work tickets
• Initiate and implement relevant technologies and product services.
• Assist customers by performing analysis of various issues relating to LANs, WANs, desktop computers, Internet connectivity and the installation of hardware and software
• Provide technically the best and accurate solutions to customers.
• Traveling to the customer’s office or server location for hardware and network malfunctions
• Identifying the nature of the hardware, software, or networking issue
• Deploy software, hardware and networking systems and provide technical support
• Perform root cause analysis, troubleshoot and resolve problems either on-site or at a client location
• Installing new hardware systems, software upgrades or networking cables.
• Implement established procedures and processes to meet client objectives.
• Recommend suggestions to improve efficiencies.