Computer Help Desk Supervisor

Advanced Skyline Technology Ltd. is one of North America's largest technology services and consulting organizations in the refurbished computer industry. Since its inception in 2005, AST has become North America's most competitive refurbished computer enterprise with the highest level of modernization.

Job details

Location: 331 Alden Rd #2, Markham, ON L3R 4C1

Salary: $31.00 to $33.00 hourly

Working hours: 32.5 hours per week

Terms of employment: Full time and Permanent

Start date: Starts as soon as possible

Vacancies: 1 Vacancy

Job requirements

Languages

English

Education

College Diploma in Computer and Information Sciences / General Information Technology /

Computer and Information Sciences and Support Service / Other Computer Science

Experience

At least 1 year of relevant experience

Specific Skills

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Participate in the redesign of applications and other software; Supervise other technical support workers in this group; Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software; Provide business systems, network and Internet support to users in response to identified difficulties

Work Conditions and Physical Capabilities

Attention to detail

Computer and Technology Knowledge

MS Windows; Internet; Device drivers; Networking software; Networking hardware; Networking security; Intranet; Servers; File management software; Programming software; Software development; MS Office; Wireless networks; Desktop applications

Personal Suitability

Effective interpersonal skills; Team player

Intended job posting audience

Anyone who can legally work in Canada can apply for this job. If you are not currently authorized to work in Canada, the employer will not consider your job application.

How to apply

Please send your resume to the email: hr@astsys.com