Retail Sales Supervisor

Impex Stone & Tile

Job Title: Retail Sales Supervisor
NOC Code: 62010
Showroom & Office Location: 180 Caldari Road , Unit# 2 , Concord, ON L4K4K1

Company: Impex Stone & Tile
Job Type: permanent Full-Time (40hours/week)
Salary: $36/hour
Working condition: In person

About Impex Stone & Tile:

For over 30 years, Impex Stone & Tile has been a leader in importing and distributing premium interior and exterior natural stone products across North America. Our showroom in Concord, Ontario features a curated selection of high-end porcelain tiles, marble and granite, mosaics, slabs, hardwood, vinyl, and custom countertop solutions. We take pride in offering exceptional customer service, design expertise, and a product range that reflects the latest trends in stone and tile.

Position Overview:

We are looking for an experienced and motivated Retail Sales Supervisor to lead our showroom sales team. The ideal candidate is passionate about design and stone products, enjoys working with customers, and has the leadership skills to motivate a small team in a fast-paced retail environment.

Key Responsibilities:

• Supervise Sales Staff and assign them duties at the showroom
• Drive in-store sales, build client relationships, and follow up on leads
  • Authorize payment transactions such as wire , cheque , card payments , claims and merchandise returns
  • Hire, train, and mentor new retail staff to uphold Impex’s high service standards
  • Ensure the showroom is clean, well-merchandised, and aligned with seasonal and design trends
  • Contribute to marketing initiatives including in-store promotions, seasonal campaigns, and client outreach
  • Manage and create content for company social media channels to showcase products, completed projects, and brand presence

• Resolve customer issues and concerns with professionalism and efficiency
• Prepare sales reports and help set team targets

• Stay updated on product knowledge, design trends, and industry innovations
• Assist customers with product selection, including stone, tile, flooring, and countertop options
• Work closely with clients to understand their construction project goals and timelines

Qualifications:

• Completion of secondary school is required
• Previous retail sales experience in the stone, tile, flooring, or home improvement industry is a plus

Why Join Impex:

Impex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Be part of an established and trusted brand in a growing industry

Work with high-end materials and custom design projects

Enjoy a collaborative, family-oriented work culture

Competitive compensation with performance-based incentives

How to Apply:

Interested candidates are invited to submit their resume and a cover letter outlining their qualifications and experience to sales@impexstonetile.com .We thank all applicants for their interest, but only those selected for an interview will be contacted.