IT Consulting

Job Summary:

We are looking for a friendly and professional Customer Service Representative to join our team. You will be responsible for assisting customers with inquiries, resolving issues, and ensuring a positive experience. The ideal candidate is patient, empathetic, and has excellent communication skills.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or social media.

• Provide accurate information about products/services.

• Resolve customer complaints efficiently and professionally.

• Process orders, returns, and exchanges.

• Maintain customer records and update databases.

• Escalate complex issues to the appropriate department.

• Follow up with customers to ensure satisfaction.

• Stay updated on company policies and product knowledge.

Requirements:

• High school diploma or equivalent (Bachelor’s degree preferred).

• Previous experience in customer service or a related field.

• Strong verbal and written communication skills.

• Proficiency in CRM software (e.g., Zendesk, Salesforce) is a plus.

• Ability to multitask and work under pressure.

• Problem-solving skills and a customer-first attitude.

Benefits:

• Competitive salary and performance bonuses.

• Health insurance, paid time off, and retirement plans.

• Opportunities for career growth and training.

• Friendly and supportive work environment