Night Auditor Supervisor

Business Name: Naturally Hotels & Resorts Ltdand dba Naturally Pacific Resort

Position Title: Night Auditor Supervisor

Number of Available Position(s): 1

Terms of Employment: permanent, full-time

Hours per week: 40

Wage: $24.52 hourly  

Benefits:

• Comprehensive employer paid health, vision, and dental coverage for you and your family.
• Access to ongoing training and development opportunities to support your career growth and advancement within the company.
• Employee and Family Assistance Program.
• Discounts on various resort amenities and services such as food, golf, retail, and spa.
• Support for your health and wellness goals.
• Registered Pension Plan (RPP) eligibility after 1 year.
• Accommodations available for qualifying candidates.

Language of work: English

Company Business Address: 100 St Ann’s Rd and 700 Petersen Rd, Campbell River

Work Location: 100 St Ann’s Rd and 700 Petersen Rd, Campbell River

Company Profile:

A boutique hotel in Campbell River, BC, Naturally Pacific Resort is home to the Campbell River Golf Club and is a coastal destination that offers spectacular views and access to some of the best outdoor experiences in the world. Located at the crossroads of the forest, mountains and the Pacific Ocean, Naturally Pacific’s 100-room resort features a luxury spa, upscale restaurant and 18-hole golf course with a virtual driving range and lounge. 

The Night Audit Supervisor will be responsible for the overall operations of the Front Desk Department during the evenings and overnight for the Resort. They will ensure an exceptional level of hospitality and services to our guests in the evening. The Night Audit Supervisor will be a hands-on leader whose team will be responsible for all guest interactions – Arrival experience, specialized recommendations, and departure experience. They will go above and beyond to provide services for guests even when certain departments aren’t available. The Night Audit Supervisor will ensure they collaborate with other departments for a seamless guest experience. The ideal candidate will have leadership and hospitality experience.

Job Description and Responsibilities:

• Implementing and enforcing policies and procedures for daily operations.
• Supervise the Front Desk team in the evening and provide positive leadership.
• Address guests’ inquiries, complaints, concerns, and requests with a high level of hospitality and professionalism.
• Train and motivate the Front Desk team to create a positive working environment during the evening.
• Manage group and individual performance expectations and goals while providing mentorship and feedback.
• Oversee nightly Front Desk activities to ensure consistent and exceptional guest service through the check-in and check-out process.
• Aid in establishing work schedules and review hours for payroll records.
• Provide extensive knowledge on the Resort and its facilities as well as local attractions and events to ensure a memorable experience.
• Assist the Front Desk Manager with various managerial tasks and duties as needed.
• Ensure supplies and necessary material is well stocked and inventory is kept.
• Maintain good communication and coordination with the Front Desk Manager as well as other Department Managers to ensure seamless Resort operations.

Experience Requirements:

• 1 year in a leadership role
• Minimum of 1-2 years of hospitality experience
• Minimum 5 years of experience in guest service

Skills Requirements:

• Enthusiasm for continued learning and team development.
• Proven ability to successfully support a large and diverse team.
• Excellent communication skills both verbal and written.
• High level of attention to detail.
• Proven conflict resolution, negotiation and relationship building skills.
• Ability to analyze and interpret the needs of guests and offer appropriate solutions.
• Ability to respond and adapt quickly in a dynamic and changing environment.
• Able to build and maintain lasting relationships with managers and employees.
• Excellent in all MS Office suite.
• High level of personal integrity and confidentiality.
• Ability to work under pressure and deliver high-level hospitality.
• Ability to work independently and self-directed.

Education Requirements:

• Hospitality or Business Management Diploma is the mandatory minimum
• Great organizational skills with the ability to set priorities and multi-task
• Articulate and confident in delivering training to large audiences both in person and virtually

How to Apply Email resume to: careers@naturallypacific.ca

INTERNAL NOTE: NOC 62022