User Support Technician
Job detail
Business Name: Matrix Venture Studio Inc.
Business Address: 2058-325 Front Street West, Toronto, Ontario M5V 2Y1
No. of Vacancy: 1
Start Date: As soon as possible
Terms of Employment: Permanent Employment (Full-time)
Pay Rate and Hours: 29.00/hour for 30 hours to 40 hours per week.
Language: English
Minimum Education: Completion of a college program in computer science, computer programming, or network administration or a related discipline or equivalent work experience.
Experience: 7 months to less than a year
Work setting: A startup company, Consulting firm
Personal suitability: Client focus, Organized, Team Player
Job Duties:
- Communicate electronically and in person with computer users experiencing difficulties determining and documenting problems experienced.
- Consult user guides, technical manuals, and other documents to research and implement solutions.
- Provide advice and training to users in response to identified difficulties.
- Collect, organize, and maintain a problem and solutions log for use by other technical support analysts.
- Provide business systems, network, and Internet support to users in response to identified difficulties.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Work conditions and physical capabilities: Attention to detail, Work under pressure.
Employment Groups: Indigenous people, Persons with disabilities, Newcomers to Canada, Older workers, Veterans, Visible minorities, and Youth.
How to apply: Email hr@matrixventurestudio.com with your resume.
Who can apply: If you are a Canadian citizen or a permanent resident of Canada.