User Support Technician
Job # : 372884
Target groups:
Newcomers in Canada
Posted date: February 22, 2024
Posted till: August 22, 2024
Web Site: https://www.sassolutions.ca/
Job detail
Overview
SAS Solutions Inc. is a leading edge Information Infrastructure Transformation Services company committed to delivering agile and effective solutions by leveraging the latest technology innovations and industry best practices. Our team leverages decades of past experience cross manufacturing and the commercial sector to deliver practical solutions to meet the business and mission critical challenges of our clients. We provide assistance in IT support, network support, server support, data cabling, Cloud Services, Infrastructure Services, Network services, Software development and web development. Working with and providing support to fortune 500 companies like Loblaws, TD bank etc
Languages
- English
Education
- Bachelor's degree
- or equivalent experience
Experience
- 1 year to less than 2 years
Work setting
- Consulting firm
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Experience and specialization
Computer and technology knowledge
- Networking software
- Networking hardware
- Servers
- Desktop applications
- File management software
- Security software
- TCP/IP
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Attention to detail
- Sitting
Personal suitability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Team player