Store Manager

Position Overview:

As a Store Manager at Serenity Wig Boutique, you will play a pivotal role in guiding clients through their journey to find the perfect hair replacement solution, both in person and through our online platform. Your expertise in sales, coupled with a genuine commitment to making a positive impact, will contribute to our mission of empowering women’s confidence and positive self-image by offering beautiful and natural hairpieces.

Key Responsibilities:

Consultation and Assessment:

• Conduct personalized consultations to understand clients' needs and preferences.
• Recommend the best hair replacement solutions based on lifestyle and expectations.
• Collaborate and refer clients with hair loss and scalp conditions to seek treatment.

Measurement and Fitting:

• Measure and fit custom-made or stock hairpieces, such as wigs and toppers.
• Ensure the proper size, shape, color, and style of the hairpieces.
• Educate clients on how to wear and maintain their hairpieces.

Application and Maintenance:

• Effectively apply, remove, and maintain hairpieces.
• Educate clients on proper maintenance.
• Provide aftercare and follow-up services.

Sales and Customer Service:

• Greet and assist customers, demonstrating the features and benefits of our products.
• Handle customer inquiries, process payments, and manage returns/exchanges. Build and maintain customer loyalty through exceptional service.

Emotional Support and Guidance:

• Offer emotional support and guidance to clients dealing with hair loss or scalp conditions.
• Listen empathetically, provide positive feedback, and refer to additional resources if needed.

Trends and Education:

• Stay updated on the latest trends, techniques, and products in the industry.
• Attend training sessions, workshops, and conferences to enhance skills. Share knowledge and best practices with the team.

Collaboration and Management:

• Work collaboratively with staff and management.
• Follow boutique policies and contribute to its improvement and growth. Handle customer complaints or feedback professionally.

Community and Charity:

• Build relationships with organizations and promote our services.
• Organize fundraising and awareness campaigns for hair loss causes.
• Manage support programs and contribute to charity events.

Online Presence - Website, Social Media, and Marketing:

• Manage online presence, including the website and social media platforms.
• Create engaging content for social media.
• Promote products, services, and events.
• Monitor and analyze social media metrics.
• Implement strategies to increase online presence.

Qualifications:

• Proven experience in sales, especially in the beauty or wellness industry.
• Empathetic and compassionate communication skills.
• Knowledge of hair replacement techniques and products is a plus but not necessary, as extensive training will be provided.
• Ability to work collaboratively in a team environment.
• Strong organizational and multitasking abilities.

Generous Compensation Package:

• Base Salary: $49,921.92
• Uncapped Commission and Performance Bonuses- Potential earnings:  $70,760 Comprehensive Extended Health Benefits.

Must-Haves:

•  Proficient in managing online presence, including the website and social media platforms.
•  Fast learner with the ability to quickly master the position and train a team member to duplicate herself.

 Why Serenity Wig Boutique:

• Join a team that is ambitious, high-performing, and passionate about making a positive impact personally, professionally, and financially.
• Contribute to a business that is supportive and compassionate towards the community.
• Grow a rewarding career in a boutique dedicated to empowering women through beauty.

Ready to Join Us?

Send your resume and a cover letter showcasing your experience and explaining why you're the ideal candidate for the Store Manager role at Serenity Wig Boutique.

Apply Now: Email your resume and cover letter to clarisse@serenitywigboutique.com