Retail Store Supervisor

Welcome to Centex's Go Market, your go-to spot for all your convenience needs. As a unique fusion of a gas station and a retail store, we offer a quick and easy shopping experience. From everyday essentials to tasty snacks, hot beverages, toiletries, and more, we've got it all. Centex is 100% Western Canadian-owned and independent. We pride ourselves on providing competitive fuel prices by sourcing the best deals on various fuels daily. Plus, we create a fun and friendly atmosphere for our customers. With over 30 years in business, we're rooted in values like respect, accountability, teamwork, and fun. We are currently hiring Retail Store Supervisors on a full-time and permanent basis. The ideal candidate should have strong leadership, organizational, and customer service skills. In this role, you are responsible for promoting a culture of safety and high-quality customer service while establishing relationships and integrating strategic plans into business operations.

Employer Information

Company’s Legal Name: 1277361 BC Ltd.

Company’s Operating Name: Go Market 

Website: centexpetroleum.com

Business Address: 340 Highway 33 W Kelowna BC V1X 1X9  

Position Description

Position: Retail Store Supervisor

Type of employment: Full-Time; Permanent

No of positions: 2

Anticipated Start date: As soon as possible

Work Location: 340 Highway 33 W Kelowna BC V1X 1X9

Salary and Benefits

Salary: $23.50 per hour

Overtime and Vacation Pay

Stable & full-time employment

Work-life balance through flexible and accommodating work environment

Employee discount on fuel and products

Job Responsibilities

• Coordinate with team members to assign responsibilities for stocking, cleaning, labeling, and decorating the store.
• Supervise and coordinate all sales transactions between staff and cashiers to ensure a smooth customer experience.
• Attend to customer queries and complaints in person or over the phone, addressing issues like employee behavior, product availability, and returns.
• Facilitate resolution of escalated customer service issues.
• Operate the cash register, handling payments through cash, debit cards, and credit cards.
• Assist with authorizing special payment methods like cheques and managing merchandise returns.
• Prepare inventory orders based on current stock levels to keep the store well-supplied.
• Prepare daily reports to track sales volumes and merchandising effectiveness.
• Assist in the hiring process for new staff members and oversee their sales skills training.
• Hold regular team meetings to discuss performance metrics, customer feedback, and workflow improvements.
• Maintain optimal store conditions by upholding visual merchandising standards and managing in-store promotions.
• Implement loss prevention strategies to minimize theft and fraud risks.
• Perform any other duties required for the store's successful operation.

Job Requirements

• Completion of Secondary School.
• Demonstrated experience in similar field.
• Excellent communication and interpersonal skills.
• Strong leadership and customer management abilities.
• Customer service oriented.
• Strong customer service skills.
• Ability to multi-task and juggle priorities.
• Availability to work a variety of shifts including weekdays and weekends.

How to apply?

If you are passionate about retail and is looking for an opportunity to take your career to the next level, we encourage you to apply. To apply, please submit your resume and cover letter outlining your experience and why you believe you are a good fit for this role. We look forward to hearing from you.

Email: centexhiring@gmail.com

As an equal-opportunity employer, we welcome all applicants. We strive to create a culture of inclusion and support for everyone. We understand the value of a diverse workforce to customers and employees. By supporting diversity and inclusion, we will encourage and support you in being who you are.