Languages
English
Education
- Bachelor's degree
- or equivalent experience
Experience
1 year to less than 2 years
Work setting
- Computer hardware or software retailer/wholesaler
- Internet Service Provider (ISP)
- Private company, corporation or industry
- Private sector
Responsibilities
Tasks
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
Additional information
Work conditions and physical capabilities
- Combination of sitting, standing, walking