Dispatcher

Work setting

• Transportation

Responsibilities

Tasks

• Ensure proper functioning of equipment
• Light cleaning duties
• Maintain work records and logs
• Monitor personnel workloads and locations
• Perform general office duties
• Advise vehicle operators of traffic and other problems
• Dispatch personnel according to schedules and work orders
• Follow-up on issues with work orders
• Handle wake-up calls
• Keep track of shipments
• Knowledge of cross border dispatching regulations and practices
• Knowledge of highway trucking and associated rules and regulations
• Maintain vehicle operator work records
• Operate computer-aided communications and dispatching equipment
• Operate radio equipment
• Receive requests for emergency assistance or service
• Record mileage, fuel use, repairs and other expenses
• Schedule assignments and co-ordinate activities of vehicle operators, crews and equipment

Supervision

• 5-10 people

Experience and specialization

Computer and technology knowledge

• Dispatch management service software
• Monitoring and tracking software
• Word processing software
• Electronic mail
• Electronic scheduler
• Operate GPS (Global Positioning System) and other navigation equipment
• Spreadsheet
• Switchboard 1-25 lines
• Internet

Service experience

• Trucking

Additional information

Security and safety

• Criminal record check

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Tight deadlines
• Work under pressure

Personal suitability

• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player

Benefits

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits

Other benefits

• Parking available