Analyst, systems technical support

Location: Etobicoke, ON M9C 5J1

Salary: $32.15 per hour / 35 hours per week

Overtime: 1.5 times of gross pay after completion of 44 hours

Vacation Pay: 4% on every pay period

Job Type: Permanent employment

Number of vacancies: 1

Job Responsibilities:

• Assist in application and software redesign
• Maintaining and documenting external client issues
• Troubleshooting and diagnosing technological issues with hardware or software.
•  Provide solutions for network and system-related issues, as well as detailed documentation
• Conduct a cause analysis on-site or at a client location.
• Assist customers by completing analysis on various desktop computer, Internet connectivity, and hardware and software installation issues.
• Assist clients in order to improve processes connected to system difficulties.
• To maintain error logs in collaboration with IT departments, as well as resolution reports.
• Set up equipment for employee usage, including performing or assuring the installation of cables, operating systems, or relevant software.
• To make recommendations based on various metrics on how to improve the entire support process.

Eligibility Requirements:

• College diploma or CEGEP in information technology (IT), computer science, computer information systems (CIS), or a related subject is preferred
• Hands-on experience with computers and knowledge of software and hardware for 2 years to less than 3 years.
• Excellent knowledge of SQL, SAS, file management software, database software and data analysis software
• Familiarity with database design, Software development, Information technology MS Excel
• Proven ability to work in fast paced environment, especially under pressure with tight deadlines and repetitive tasks
• Ability to work independently and as part of a team
• Analytical and problem-solving skills along with keen attention to detailed information

Please consider sending your resume to jobs@lbrconsulting.co