Support Service Manager (WC1434)

Support Service Manager

WestCana is looking for strong, experienced Full-time Support Service Manager in Nanaimo.

Do you have a strong combination of culinary and management experience!? Our business cares for seniors, but experience in this industry is not required - we are looking for the right person and will consider the right combination of management and experience from the hotel, restaurant or cruise ship industry. 

Positions Information:

• Full-time: Sunday - Thursday, 37.5 hours/week
• Wage: $68,000 /year
• Location of Work: 100 Eleventh St, Nanaimo, V9R 7A4

Support Service Manager Must Haves:

• Must be willing to work the hours necessary to ensure the effective operation of the facility.
• The candidate must be willing to be registered in the CSNM Program and dedicated to learn the industry and residential care guidelines.  
• Holds and Maintain Valid Food Safe Level 1 and WHIMS Certificates.
• Passes and complies with Ministry of Justice Criminal record Check upon hire and every 5 years thereafter. 
• Ability to effectively communicate in English, both verbal and written.
• Satisfactory proof of COVID-19 vaccinations.

What WestCana will offer you:

• Competitive Salary.
• 4 weeks vacation and 10 days of sick entitlement, as we believe in employees’ well being.
• 100% company paid Extended Health & Dental package that includes Chiropractor, Physiotherapy, Massage Therapy, Life Insurance, Employee Assistance Program and Out of Country Emergency Care.
• A standard 8AM – 4PM schedule (with flexibility to modify as required).

Click to learn more about what we can offer you!

Support Service Manager Responsibilities:

• Supervisory duties include but not limited to
• Recruiting, training and developing staff;
• Scheduling, assigning and monitoring work;
• Evaluating Team Member performance;
• Ensuring a healthy and safe work environment including adherence to company policies;
• Resolving conflicts
• and taking appropriate disciplinary action in consultation with the Operations Manager and Human Resources.
• Prepares and/or monitors the preparation of food menus and plans to ensure individual dietary needs/standards are met and costs remain within approved budget allocations.
• In collaboration with the WestCana corporate policies and procedures, coordinates the best quality and most cost-effective products that will meet or exceed the individual and group dietary needs of the facility’s residents.
• Monitors all operating expenditures, as well as purchases and stores inventory.
• Ensures all audits are completed as required, and corresponding Action plan to remedy any inefficiencies.
• Communicates safety concerns through; Team Member meetings, huddles, memos, communication books.
• Facilitates WCB paperwork and corresponding return to work programs for staff who are injured in the workplace.
• Other duties include but not limited to scheduling, inventory, month end report, weekly receivers’ reports, audits and reports, regular monthly Team Member meetings, site/corporate meetings including occupational health and safety, Infection control, food committee.
• Performs other related duties as assigned.

Support Service Manager Nice to Haves:

• CSNM (Certified in Nutritional Management with current standing in the Canadian Society of Nutritional Management).
• Previous experience in a long term care or assisted living facility with working knowledge of Therapeutic diets and residential guidelines according to the health authority. 

If you are a kind, caring individual who enjoys connecting with and making a difference in the lives of elders – Apply Today! 

Other Companies Call This Role: 

• Food & Beverage Service Manager
• Housekeeping Manager
• General Manager