User Support Technician

Company & Job Description

ALLTHING SUPPLY CHAIN MANAGEMENT LTD. is headquartered in Vancouver, with branches in many cities in North America. We have more than ten years of experience in international freight forwarding and logistics, adhering to customer first, service first , The service-oriented tenet, and the spirit of serious and responsible craftsman, according to the different needs of customers' different goods, formulate exclusive cargo transportation and cargo transportation and logistics solutions to ensure safety, convenience, efficiency, saving, worry-free and trustworthy throughout.

We work together with global agency networks and partners to provide customers with comprehensive logistics solutions with rich experience and high-quality services. The company's international cargo transportation services cover nearly 100 countries and regions in the world. Provide all extension and value-added services under the delivery conditions of EXW, DDP, and DDU at ports and inland points in Canada and the United States.

We are currently seeking a qualified User Support Technician to work on leading edge technology and support our technician teams and clients. The successful candidate for this position will be a part of highly motivated and highly technical work environment that feeds off the collective energy of a team-oriented workplace.

Job Location

3757 Jacombs Rd, Unit 140, Richmond

BC V6V 2R3

Terms of Employment

Permanent; Full-time

Wage & Benefits

$34.00/hour, 30 to 40 hours per week

Vacation & paid time off

Key Responsibilities

• Support of computers, laptops, printers, departmental applications and local area networks.
• Track and respond to customer requests (walk-up, telephone, email, etc.).
• Research, plan, install, configure, maintain and upgrade desktop software, hardware and operating systems.
• Troubleshoot and resolve hardware, software and connectivity problems; provide flexible, timely and efficient resolution to customer issues.
• Follow procedures and policies pertaining to the systems and its user base.
• Develop and conduct various training for system users on operating systems and other applications.
• Provide responsive support for basic technology and application questions and problems, and contribute to future improvement.
• Document problems and resolutions for future reference.
• Record and maintain hardware and software inventories.

Qualifications & Skills

• A college diploma in computer, network or IT related areas is required. Higher education will be an asset.
• Minimum 1 year of work experience in computer, systems, hardware or other IT/user support capacity is required.
• Basic IT knowledge and user/desktop support (basic hardware and software navigation and troubleshooting).
• Passionate and motivated to help others with a customer focused mindset and positive attitude.
• Excellent verbal, written communication skills; must be a team player with excellent interpersonal skills.
• Must be able to effectively work under pressure, tight deadlines, and without direct supervision.
• Ability to manage multiple priorities and duties in providing technical assistance.

How to Apply

If you think you may be a great fit with our team, please send your resume by email to Hellen.mybest@163.com with the subject of “User Support Technician”. We thank everyone in advance for their interest in this job opportunity; however, only those candidates under consideration will be contacted directly.