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User support technician
Job detail
User support technician
Posted by PadoxIT
Job details
- Location: 3921 Renfrew Cres. Mississauga, ON L5L 4J5
- Salary: 29.50 hourly / 35 to 40 hours per Week
- Terms of employment: Permanent employment Full time
- Day, Evening, Morning, Shift, Weekend
- Start date: Starts as soon as possible
- Vacancies: 1 vacancy
Overview
Languages
- English
Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years or equivalent experience
Experience
- 7 months to less than 1 year
Responsibilities
Tasks
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
Experience and specialization
Computer and technology knowledge
- MAC
- Unix
- Networking hardware
- Networking security
- Internet
- Servers
- Desktop applications
- File management software
- Security software
- Website creation and management software
- Web service design
- Business diagram software
- MS Office
- Wireless networks
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
Employment groups
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Indigenous people, Persons with disabilities, Newcomers to Canada, Older workers, Veterans, Visible minorities, Youth
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.