Store Retail Sales Supervisor

Mr. Lube is a Canadian-owned organization where excellent customer service and high-quality car care is our focus.  We are known as the oil change specialists, which we are proud of, but we also perform a wide range of other maintenance services such as fluid changes, filter replacements, and tire services, to name a few.  We pride ourselves on having the best team members that always go the extra mile to provide the best experience for our customers. 

We are currently recruiting for 2 Full-Time Store Retail Sales Supervisors at our Hastings location.

Position Overview

The Store Retail Sales Supervisor is responsible for overseeing the sales and service activities of the assigned store. This includes managing supervising a team of sales associates, implementing sales strategies to increase profits, and providing excellent customer service. To be successful in this role, a retail sales supervisor should have strong leadership skills, excellent communication and interpersonal abilities, and the ability to multitask and handle a variety of tasks simultaneously. They should also be knowledgeable about the services and products offered by the store and be able to provide information to customers to assist them with their needs. 

Position Details

Company’s Legal Business Name: Everest West Services Inc.

Company’s Operating Name: Mr. Lube

Company Location: 203 – 2323, Boundary Road, Vancouver, BC, V5M 4V8

Position: Store Retail Sales Supervisor

Job Type: Full time; Permanent

Salary: $22.00 per hour

Number of Positions: 2

Expected start date: As soon as possible

Work location: 1291 East Hastings St, Vancouver, BC V6A 1S4

Typical responsibilities of the job include

• Supervise and oversee the shift activities including sales and service and ensure the automotive service technicians are following the established guidelines
• Provide guidance and support to team members to help them meet their sales and service targets.
• Ensure all equipment on site is well maintained and functioning and report any malfunctioning equipment to management
• Monitor automotive service technicians’ productivity and report work hours for payroll
• Monitor and follow up on ordering of automotive parts and supplies as required
• Interact and establish relationships with customers and make recommendations for service and products
• Handle customer complaints and offer solutions to customers
• Review work orders, monitor and inspect work of automotive service technicians ensuring quality and service standards met (i.e., ensuring all customers are greeted within set timelines, ensuring customers are given fair estimates on costs and time required for service)
• Understand and ensure proper health and safety regulations are maintained and followed
• Track and maintain records of sales and inventory
• Assist management with the hiring and training of new team members
• Attends company meetings as required
• Other duties as assigned

Knowledge, Skills & Experience required

• Completion of Secondary School.
• Demonstrated experience in similar industry.
• Excellent communication and interpersonal skills.
• Strong leadership and customer management abilities.
• Customer service oriented.
• Strong customer service skills
• Ability to multi-task and juggle priorities
• Availability to work a variety of shifts including weekdays and weekends

Why Mr. Lube?

Mr. Lube offers quality service through our quality people.  We offer a work environment that focuses on team member growth and development.  We have the best paid training and advancement program in the industry while using the newest tools and technology.

What we have to offer:

• Extensive maintenance and Mr. Lube standard training
• Continual learning, cross-training, and growth opportunities.
• Competitive wages and bonus program
• Flexible work schedule and no late nights!
• A fun and positive working environment, social events and recognition programs
• Employee and friends and family discounts

How to apply?

Interested candidates can email their resume to careers@egrp.ca with position title in the subject line.

Ready to put yourself in the driver’s seat at Mr. Lube?  If you have a positive attitude, are driven to succeed, and have a willingness to learn, we’d love to hear from you!