Customer Service Representative Supervisor

- Establish work schedules and procedures.

- Coordinate activities with other units and departments.

- Prepare and submit progress reports and other documentation.

- Identify training needs and train workers in job duties and company policies.

- Ensure the smooth operation of computer systems and equipment and arrange for maintenance and repair work.

- Ensure effective and timely service delivery to all customers.

- Ensure improved customer turnaround time, customer experience and fulfillment.

- Ensure protection of sensitive customer data for confidentiality purpose.

- Establish and ensure up-to-date records of customers' database.

- Establish strategies geared toward managing customers for competitive advantage.

- Coordinate team building across all units for improved performance.

- May perform the same duties as workers supervised.