Food Service Supervisor

Mary Brown's Chicken & Taters

Location: 700 Strasburg Road, Kitchener, ON N2E 2M2
Employment Type: Permanent, Full-Time
Number of Vacancies: 1
Salary: $37.00 – $40.00 per hour (To be negotiated)
Hours: 30–40 hours per week
Start Date: As soon as possible
Work Location: On-site (Remote work is not available)

About the Position

Mary Brown's Chicken & Taters is seeking an experienced, dependable and customer-focused Food Service Supervisor to join its restaurant team in Kitchener, Ontario. The successful candidate will oversee daily food service operations, supervise and coordinate kitchen and front-counter staff, ensure food quality and service standards are maintained, and assist in managing inventory, supplies, staffing and operational activities.

The role requires the ability to work in a fast-paced restaurant environment, coordinate multiple responsibilities, maintain food safety and sanitation standards, and ensure efficient daily operations while delivering quality customer service.

Employment Schedule

The position may involve the following schedules and working arrangements:

• Early morning

• Evening

• Shift work

• Flexible hours

• Morning

• Night

• On-call

• Day

• Weekend

• Overtime required

• Overtime available

• Schedule to be determined

Job Responsibilities

1. Supervise and coordinate the daily activities of kitchen staff, food preparers and counter attendants.

2. Establish work schedules and assign duties to ensure adequate staffing during operating hours.

3. Monitor food preparation, portioning and presentation to maintain consistent quality standards.

4. Train employees on food preparation procedures, customer service, sanitation and workplace safety.

5. Monitor inventory levels and requisition food, beverages, packaging and kitchen supplies as required.

6. Ensure food handling, storage and sanitation practices comply with established health and safety standards.

7. Address customer complaints and resolve service-related issues promptly and professionally.

8. Maintain records of inventory, sales, food wastage, staff activities and operational expenses.

9. Coordinate food orders and communicate preparation requirements with kitchen staff.

10. Monitor staff performance and ensure efficient service delivery and smooth daily restaurant operations.

Supervision

The successful candidate will supervise:

• Food and beverage servers.

• Food service counter attendants and food preparers.

• Kitchen and food service helpers.

• Employees working in various areas of restaurant operations.

Qualifications and Requirements

Education:

• Secondary (high) school graduation certificate.

Experience:

• 2 years to less than 3 years of relevant experience.

Language:

• English.

Work Setting:

• Restaurant environment.

Work Conditions and Physical Capabilities

• Ability to work in a fast-paced environment.

• Ability to work under pressure.

• Ability to meet tight deadlines.

• Ability to stand for extended periods.

• Physically demanding work.

• Strong attention to detail.

Personal Suitability

The ideal candidate should demonstrate:

• Strong customer and client service focus.

• Efficient interpersonal skills.

Security Requirements

• Criminal record check.

• Basic security clearance.

How to Apply

Interested candidates may apply through any of the following methods:

 By Email

6302@marybrowns.com

By Phone
519-744-4500
Available between 9:30 AM and 11:30 AM.

By Mail or In Person
Mary Brown's Chicken & Taters
700 Strasburg Road
Kitchener, ON N2E 2M2

In-person applications are accepted between 9:30 AM and 11:30 AM.