VoIP Technical Engineer

Job Overview
e-TEL (Division of e-Net Solutions Inc) is looking for a technically skilled, proactive, and solution-oriented VoIP technical engineer to manage and oversee all technical aspects of our VoIP services and operations.
The successful candidate will be responsible for configuring, installing, maintaining, and troubleshooting VoIP systems; managing integrations and APIs; supporting customers; automating billing and payment processes; and identifying new technologies that improve operational efficiency.
We are looking for someone who can take ownership of the technical department, identify opportunities for improvement, and implement practical technology solutions that make everyone's work easier and more efficient.
Key Duties and Responsibilities

VoIP Systems – Configuration & Installation
• Configure, install, and maintain IP phone systems, IP phones, PBX systems, and VoIP platforms. 
• Set up and manage extensions, SIP trunks, call routing, IVR, voicemail, call forwarding, and other VoIP features. 
• Troubleshoot call quality, connectivity, registration, and other technical issues. 
• Ensure reliable operation, system performance, and service availability. 
• Manage system upgrades, backups, and security configurations. 
API Integration & Technical Development
• Configure, manage, and troubleshoot APIs for VoIP platforms and third-party applications.
• Develop and maintain integrations between VoIP systems, CRM, billing platforms, and other business applications. 
• Automate routine technical and administrative processes. 
• Work with vendors and service providers to resolve integration and compatibility issues.
   Customer Technical Support
• Communicate directly with customers to understand and resolve their technical requirements.
• Assist customers with installations, configurations, troubleshooting, and service-related questions.
• Provide technical guidance and recommend suitable VoIP solutions. 
• Handle escalated technical issues and ensure timely resolution.
• Maintain good customer relationships through professional technical support.
  Billing, Payments & Automation
• Configure, manage, and maintain automated recurring billing systems.
• Set up and maintain automatic payment processing, credit card payments, and payment gateway integrations.
• Ensure accurate customer billing, usage calculations, and payment records.
• Troubleshoot billing and payment failures. 
• Implement automation for invoicing, payment reminders, account activation, suspension, and customer notifications. 
• Ensure proper integration between the VoIP platform and accounting or billing systems.
   Technology Improvements & Department Efficiency
• Research, evaluate, and recommend new technologies, tools, and software to improve business operations. 
• Identify opportunities to simplify workflows and reduce manual work.
• Introduce automation and technology solutions that make work easier for all departments. 
• Improve internal technical processes, documentation, and support procedures. 
• Work with management and other departments to understand operational challenges and develop technology-based solutions. 
   Vendor & Platform Management
• Coordinate with VoIP platform providers, telecom carriers, and technology vendors.
• Manage technical escalations and follow up on unresolved issues.
• Evaluate new VoIP features, products, and services. 
• Assist with testing and launching new services and technical features.
  Required Skills & Qualifications
• Experience with VoIP, IP telephony, PBX systems, and SIP technology.
• Knowledge of SIP trunks, extensions, call routing, IVR, and IP phone configurations. 
• Experience with REST APIs, API integrations, and web-based applications. 
• Knowledge of billing systems, payment gateways, and automated recurring payments.
• Strong troubleshooting and problem-solving skills.
• Ability to communicate effectively with customers and technical vendors.
• Familiarity with CRM, databases, cloud platforms, and automation tools.
• Ability to work independently and take ownership of technical responsibilities.
• Strong organizational, communication, and documentation skills.
  Preferred Qualifications
• Experience with hosted PBX and cloud-based VoIP platforms. 
• Experience with payment gateway integrations and subscription billing.
• Knowledge of scripting or programming languages such as Python, PHP, or JavaScript.
• Experience with CRM and accounting software integrations.
• Experience in the telecommunications or managed services industry.
What We Are Looking For
We are looking for someone who is not limited to simply fixing technical problems. The ideal candidate should take initiative, think ahead, identify better ways of doing things, and continuously improve our technology infrastructure.
The person should be capable of managing day-to-day VoIP technical operations while also developing new integrations, automations, and solutions to support the company's growth.
The ultimate responsibility is to ensure that all technical operations of e-TEL run smoothly, efficiently, and reliably, while continuously finding ways to make our systems and everyone's work easier.
How to Apply
Interested candidates are invited to submit their updated resume to:
Email: career@e-netsolutions.ca
Job Reference: TSE-VOIP
Please mention TSE-VOIP in the email subject line when submitting your application.