Assistant Manager

Company & Position Overview
Hi 5 Pizza Ltd. is a food-service establishment based in Vancouver, British Columbia. The business specializes in preparing and serving pizza and other food products to local customers. It focuses on providing fresh, quality food along with efficient and friendly customer service. The establishment operates in a fast-paced restaurant environment where teamwork and customer satisfaction are important. Its day-to-day operations involve food preparation, order management, customer service, and maintaining food-service standards. The business serves the local community while maintaining an organized and customer-focused dining experience.

We are seeking an experienced and responsible Assistant Manager to support the overall management of daily restaurant operations. The Assistant Manager will play an important role in managing staff, coordinating work schedules, monitoring food preparation and service standards, assisting with inventory and ordering, handling customer concerns, supporting training of team members, and ensuring compliance with health, safety, sanitation, and company procedures. This position requires strong leadership, organizational ability, customer service skills, and the capacity to work in a busy restaurant environment where timely decision-making and consistent operational control are essential. The selected candidate will assist management in maintaining smooth store operations, improving team performance, and ensuring that customers receive efficient and high-quality service.

Employer Information
Company Name: Hi5 Pizza Ltd.
Business Address: 2411 E Hastings St, Vancouver, BC - V5K 1Y8
Website: hi5pizza.ca
Position Description
Position: Assistant Manager
Type of employment: Full-Time; Permanent
No of positions: 1
Anticipated Start date: As soon as possible
Work Location: 2411 E Hastings St, Vancouver, BC - V5K 1Y8

Compensation & Benefits
Salary: $38.00 - $41.00 per hour
Overtime, Vacation Pay, Paid Sick Leave
Stable, full-time employment
Supportive work environment promoting work-life balance
Staff events and team-building activities
Overtime, Vacation Pay, Paid Sick Leave
Paid Meals, Flexible schedules

Job Responsibilities
• Manage and coordinate staff during assigned shifts, providing direction, support, and assistance to ensure smooth restaurant operations.
• Prepare and maintain staff schedules, assign duties to staff members during each shift and monitor workflow to ensure adequate coverage during busy periods.
• Assist the Restaurant Manager in overseeing the day-to-day operations of the restaurant and ensuring efficient and consistent service.
• Determine the services to be offered, such as menu options, and implement operational procedures to support these services.
• Recruit new staff, train, guide, and mentor new and existing employees on food preparation, customer service, workplace procedures, and restaurant standards.
• Monitor the quality, presentation, and consistency of pizzas, toppings, sauces, sides, beverages, and other menu items to ensure established standards are maintained.
• Ensure food is prepared, stored, handled, and served in accordance with applicable food safety, sanitation, and hygiene requirements.
• Handle customer inquiries, complaints, and service concerns professionally and take appropriate steps to resolve issues and maintain customer satisfaction.
• Monitor employee attendance, punctuality, performance, and adherence to workplace policies and report significant issues to the Restaurant Manager.
• Monitor inventory levels of food, beverages, packaging materials, and other supplies, and assist with placing orders and receiving deliveries as required.
• Inspect incoming food and supplies for quantity, quality, freshness, and proper storage, and ensure products are stored according to food safety requirements.
• Negotiate with suppliers to secure the best prices for food and other necessary supplies.
• Implement marketing strategies to attract new customers and retain existing ones, enhancing the restaurant's visibility and reputation in the community.
• Assist in implementing promotional offers and recommend appropriate menu items or add-ons to customers to support sales while maintaining quality and customer service standards.
• Monitor compliance with workplace health and safety procedures and promptly report equipment issues, maintenance requirements, hazards, or other operational concerns.
• Support financial goals by tracking sales, managing cash flow, and helping plan budgets to keep the restaurant running smoothly.
• Perform other duties related to the efficient functioning of the restaurant as assigned by the management.

Qualification & Requirements
● Completion of relevant education or 1-2 years of experience in a supervisory or management role within the quick service or restaurant sector.
● Proven ability to lead, communicate effectively, and foster a strong team dynamic.
● Skilled in overseeing staff scheduling, performance management, and employee training.
● Familiarity with managing inventory and controlling costs.
● Understanding of food safety, health, and sanitation guidelines.
● Ability to perform well under pressure in a busy environment and resolve issues quickly.
● Willingness to work flexible hours, including weekends and holidays.

How to Apply?
Email: sanj30@me.com
In Person: 2411 E Hastings St Vancouver BC V5K 1Y8

When submitting your application, please ensure your resume includes your current phone number for contact purposes. Thank you for your application and interest in this opportunity. Please note that only candidates who clearly meet the job requirements will be contacted and considered for the next stage of the hiring process.

Selection Process
We encourage applications from qualified candidates who meet the education and experience requirements outlined in this posting and have a genuine interest in working in a food service management environment. Applicants must submit a current resume that clearly demonstrates their relevant education, restaurant or food service experience, supervisory experience, and key responsibilities. Only candidates whose applications provide sufficient evidence of the required qualifications will be shortlisted. The selection process may include an initial telephone or virtual screening, followed by one or more interviews to assess the candidate’s experience, communication skills, leadership abilities, and suitability for the position. Employment references and background checks may also be conducted where applicable. Only candidates who successfully complete the selection process and demonstrate that they meet the position requirements will be considered for employment.

Why Join Us?
Hi5 Pizza Ltd. is a customer-focused food service business located in Vancouver, British Columbia. We are committed to providing quality food, reliable service, and a welcoming experience for our customers while maintaining efficient and professional restaurant operations.

Joining Hi5 Pizza Ltd. means becoming part of a team-oriented workplace where your contributions directly support the daily success of the restaurant. As an Assistant Manager, you will have the opportunity to work closely with management and restaurant staff, develop your leadership and supervisory skills, and gain valuable experience in food service operations.
Our workplace culture is built on teamwork, accountability, professionalism, and customer satisfaction. We value employees who demonstrate initiative, reliability, strong communication, and a commitment to maintaining high standards of service and food quality. We encourage employees to develop their skills, take on greater responsibilities, and contribute to the continued growth and success of Hi5 Pizza Ltd.