Retail Sales Supervisor

Responsibilities

Tasks

• Supervise and coordinate the daily activities of retail sales staff and customer service employees. • Assign work duties, prepare staff schedules, and ensure adequate staffing levels during operating hours. • Monitor employee performance and provide coaching to maintain excellent customer service and operational efficiency. • Train new employees on company policies, customer service standards, cash handling procedures, and workplace health and safety requirements. • Resolve customer inquiries, complaints, and service issues promptly and professionally. • Monitor inventory levels, coordinate merchandise ordering and restocking, and ensure products are properly displayed, labelled, and priced. • Authorize routine transactions including refunds, exchanges, and returns in accordance with company policies. • Oversee cash register operations, verify daily cash reconciliations, and assist in preparing daily sales and shift reports. • Ensure the store remains clean, organized, secure, and compliant with company policies and applicable health and safety regulations. • Assist the owner in the day-to-day operation of the convenience store and support the achievement of sales, customer service, and operational goals. 

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Manual dexterity
• Attention to detail
• Physically demanding
• Repetitive tasks
• Combination of sitting, standing, walking

Personal suitability

• Energetic
• Hardworking
• Positive attitude
• Time management
• Dependability
• Flexibility
• Organized
• Reliability
• Team player
• Excellent oral communication
• Accurate
• Client focus
• Excellent written communication
• Ability to multitask
• Punctuality
• Honesty