Hotel Clerk Supervisor

COMPANY NAME:  D.D. (2019) Hospitality Corp. dba The Vic, Ascend Hotel Collection

Permanent Position: Hotel Clerk Supervisor

Number of Positions: 1

Wage Rate: $27.00 hourly for 40 hours per week

Job Type: Full-Time, Permanent

Anticipated start date: As soon as possible

Benefits: Health Care Plan

Work Location: 123 Gorge Rd E, Victoria, BC V9A 1L1

Job Duties:

• Supervise, coordinate and schedule the daily activities of hotel front desk clerks and other guest service staff.
• Coordinate activities with housekeeping, maintenance and other hotel departments to ensure efficient guest services.
• Establish work schedules, assign duties and monitor staff performance to ensure quality customer service.
• Perform the same duties as hotel clerks when required, including guest check-in, check-out and reservation services.
• Assist guests with special requests, complaints and service-related issues, and resolve problems promptly and professionally.
• Prepare operational reports, shift reports and other administrative records.
• Train new hotel front desk clerks in job duties, hotel policies, safety procedures and customer service standards.
• Monitor the operation of hotel computer systems, reservation software and office equipment, and arrange repairs or technical support when required.
• Requisition office supplies and materials required for front desk operations.
• Recommend and implement measures to improve productivity, operational efficiency and guest satisfaction.
• Ensure compliance with company policies, health and safety standards, and hotel operating procedures.

Requirements:

• Secondary (high) school graduation certificate.
• 1 year to less than 2 years of experience
• Excellent verbal and written English communication skills.
• Strong leadership, organizational and problem-solving abilities.
• Proficiency in hotel reservation and computer systems is an asset.
• Ability to work effectively in a team environment with attention to detail.

Work conditions and physical capabilities. 

• Fast-paced environment.
• Work under pressure.
• Handling multiple tasks simultaneously.
• Standing for extended periods.
• Combination of sitting, standing and walking.
• Attention to detail.
• Repetitive tasks.
• Ability to work flexible shifts, including mornings, evenings, weekends and holidays.

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Organized
• Team player
• Reliability
• Flexibility
• Initiative
• Dependability
• Ability to multitask
• Positive attitude

How to apply:  

Please respond with your resume attached. Only those candidates selected for an interview will be contacted.

send your resume to thevichotelhr@gmail.com