ASSISTANT STORE MANAGER (DAVIE VILLAGE)

ASSISTANT STORE MANAGER (DAVIE VILLAGE)

Employer:                            Home Hardware

Employer address:           1053 Davie Street, Vancouver BC V6E 1M5                                           

Position name:                 Assistant Store Manager                                                                              

Location of work:             1053 Davie Street, Vancouver BC V6E 1M5

Nature of position:          Permanent, full-time (30 hours per week)

Wage:                                   $44.75 per hour

Vacation:                             4% in lieu of paid vacation days

Language required:         English, spoken and written

Other benefits:                 Medical Benefits

How to apply:                    Please send your cover letter and resume by e-mail to davie.village@homehardware.ca

PRIMARY FUNCTION/OBJECTIVE

The assistant manager is generally responsible for assisting with the day-to-day operations of the store as assigned by the owner or manager. These duties commonly include supervision of personnel, serving as manager in his/her absence; helping to meet sales and financial objectives, including advertising and promotions planning; working on special projects; supervising inventory, merchandising, pricing; and facilitating communications between management and employees. The assistant manager performs all assigned tasks with sufficient speed and accuracy to avoid adverse impact on the level of service to customers.

DUTIES/RESPONSIBILITIES

• Provide guidance and supervision for store Staff Members as directed by the store manager and store owner.
• Assist store manager with staff meetings and training.
• Serve as manager in manager’s absence.
• Hire or suggest the hiring of new full- or part-time sales personnel within assigned department(s).
• Ensure cash reports and deposits balance daily.
• Oversee store opening and closing procedures, including securing the premises, preparing tills, setting alarms, and ensuring the store is ready for business.
• Take an active role in warehouse, inventory, merchandising, marketing, and sales activities to provide an example for employees and to maintain familiarity with all phases of store operations.
• Monitor daily and weekly sales performance, support sales targets, and report operational or performance concerns to the store manager.
• Order, receive, verify, and organize stock, ensuring inventory levels are maintained and discrepancies are reported to the store manager in a timely manner.
• Coordinate with vendors and suppliers regarding orders, deliveries, shortages, damaged goods, and other stock-related issues.
• Provide an environment that encourages high employee productivity and morale
• Advise store manager well in advance of need for increase or reduction in sales personnel.
• Establish work schedules of full- or part-time sales personnel.
• Ensure that store fixtures, POS system, trucks, and other equipment are in proper condition to meet the stores operational needs.
• Make suggestion to store manager when equipment requires replacement.
• Identify current or foreseen operating situations and inform store manager in a timely manner to facilitate a solution.
• Suggest rule or policy changes to store manager when you think such changes would improve efficiency, morale, operations, profits, sales, etc.
• Be a positive role model by following company procedures.
• Attend shows and markets as directed by the store manager.
• Develop promotions to build store traffic.
• Ensure that the sales floor and sales staff are ready for all promotions.
• Understand and use merchandising techniques that produce the highest possible level of sales.
• Ensure that end-caps and feature displays are properly merchandised, maintained, and changed on a timely basis.
• Maintain store cleanliness, organization, signage, and overall presentation standards throughout the sales floor and service areas.
• Facilitate and maintain communication between employees and store manager and owner(s).
• Be responsive to employees who have questions and/or comments about their job responsibilities.
• Encourage employees to share their ideas and suggestions.
• Resolve employee complaints and problems.
• Take appropriate disciplinary action(s) when employees are guilty of violating company rules and/or policies.
• Act in a timely manner when taking disciplinary action or acknowledging positive behavior by employees; maintain records of such actions.
• Provide regular coaching, feedback, and support to employees to improve performance, customer service, and product knowledge.
• Greet and assist customers on the sales floor.
• Be aware of shoplifting and take action, consistent with company policy, to discourage it.
• Assist with loss prevention and shrink control by following security procedures, monitoring inventory discrepancies, and reporting concerns to management.
• Maintain good customer service through your presence on the sales floor by making effective use of your knowledge of products, projects, and services.  Set a good example for other employees through your ability and desire to assist customers and to maximize sales.
• Resolve customer claims and/or complaints in a manner that is timely, courteous, and discreet.
• Authorize or oversee customer returns, exchanges, and refunds in accordance with company policy.
• Authorize credit limits, acceptance of cheques, etc. in a manner consistent with company policy.
• In the absence of the store manager, exercise sound judgment in the event that a departure from store policy may be required.
• Understand the POS system, smartSELECT terminal and procedures related to purchases.
• Maintain accurate administrative records, sales reports, inventory records, schedules, and other store documentation as required.
• Work on additional duties and assignments as assigned by management.
• Ensure compliance with company policies, cash handling procedures, privacy requirements, employment standards, and applicable workplace regulations.
• Work in a safe manner in accordance to provincial and federal safety legislation, as well as use of good common sense.  Report any potential hazards and unsafe behavior to management in order to have the situation corrected.

EDUCATION/SKILLS REQUIRED

• At least two years of retail or business management experience at manager or assistant manager level
• Familiarity with hardware business and products
• Knowledge of stock ordering, receiving procedures, inventory control, and product verification processes
• Proven leadership abilities
• Ability to effectively manage a team and work collaboratively within a team environment
• Ability to work a flexible schedule including weekends, evenings, and holidays
• Excellent communication skills
• Willingness to continually develop professional skills and knowledge base.

WORKING RELATIONSHIPS

• Reports directly to store manager.

We would like to thank you for your interest in this position. However, only those selected for an interview will be contacted.