Store Supervisor

Company & Position Overview

1398201 BC Ltd dba Merrit Esso strives to fuel journeys of all sizes with quality products and exceptional service. As a gas station and retail chain, Esso provides convenient shopping experiences and reliable fuel. We're committed to creating a welcoming environment for our customers and fostering a culture of excellence. Our commitment to service excellence extends beyond the pump and into our retail stores, where we offer a range of products to meet our customers' needs.
We are seeking an experienced and reliable Store Supervisor to join our team, where the role plays an important part in supporting the smooth daily operations of our retail business. The Store Supervisor will be responsible for overseeing store staff, coordinating work schedules, maintaining customer service standards, monitoring inventory, handling sales-related matters, and ensuring that the store remains clean, organized, and well-presented. This position requires strong leadership skills, retail experience, attention to detail, and the ability to manage day-to-day store activities in a professional and efficient manner. The selected candidate will help ensure that customers receive timely and courteous service while supporting staff training, cash handling, stock control, and overall operational efficiency. We are looking for an individual who is dependable, customer-focused, organized, and capable of contributing to a positive and productive retail environment.
Employer Information
Company’s Legal Name: 1398201 BC Ltd
Company’s Operating Name: Merritt Esso
Business Address: A-3683 Dewolf Way Merritt BC V1K 1C4
Website: https://www.esso.ca/en-ca

Position Description

Position: Store Supervisor
Type of employment: Full-Time; Permanent
No of positions: 1
Anticipated Start date: As soon as possible
Work Location: A-3683 Dewolf Way Merritt BC V1K 1C4

Compensation & Benefits

Salary: $24.00 - $27.00 per hour, depending on skills and experience
Overtime and Vacation Pay
Stable & full-time employment
Work-life balance through flexible and accommodating work environment
Employee discount on fuel and products

Job Responsibilities

• Coordinate with team members to assign responsibilities for stocking, cleaning, labeling, and decorating the store.
• Supervise and coordinate all sales transactions between staff and cashiers to ensure a smooth customer experience.
• Attend to customer queries and complaints in person or over the phone, addressing issues like employee behavior, product availability, and returns.
• Facilitate resolution of escalated customer service issues.
• Operate the cash register, handling payments through cash, debit cards, and credit cards.
• Assist with authorizing special payment methods like cheques and managing merchandise returns.
• Prepare inventory orders based on current stock levels to keep the store well-supplied.
• Prepare daily reports to track sales volumes and merchandising effectiveness.
• Assist in the hiring process for new staff members and oversee their sales skills training.
• Hold regular team meetings to discuss performance metrics, customer feedback, and workflow improvements.
• Maintain optimal store conditions by upholding visual merchandising standards and managing in-store promotions.
• Implement loss prevention strategies to minimize theft and fraud risks.
• Perform any other duties required for the store's successful operation.

Qualification & Requirements

• Completion of secondary school.
• Demonstrated and relevant supervisor and leadership experience.
• Education in business or a related field would be an asset.
• Ability to lead and manage a team to achieve common goals in a fast-paced environment.
• Strong leadership skills with a commitment to fostering an inclusive and diverse workplace.
• Exceptional communication, organizational, and problem-solving abilities.
• Flexibility to work weekend shifts and adapt to the store's needs.

How to Apply?

Email : essomerritt@gmail.com
In Person: A-3683 Dewolf Way Merritt BC V1K 1C4

If you are customer-focused, reliable, and ready to build a successful career with a growing and reputable retail business, we want to hear from you. Apply today to become a valued member of our team and help us deliver excellent service while maintaining a well-organized and welcoming environment for our customers.

Selection Process

This position is intended for candidates with relevant education and/or retail experience. Applicants must submit a current resume clearly demonstrating how they meet the job requirements through applicable education and hands-on experience, including key responsibilities performed in previous roles. Applications that do not reflect relevant qualifications may not be shortlisted. The selection process may include an initial telephone or virtual screening to assess qualifications, communication skills, and overall suitability for the role, followed by a final interview. Reference checks will be conducted to verify previous employment and performance, along with a background check where applicable. Only candidates who meet the job requirements and successfully complete the selection process will be considered.

Why Join Us?

1398201 BC Ltd. is committed to fostering a professional, respectful, and team-oriented workplace where every employee is valued and supported. As a small but growing retail business serving customers in Merritt and the surrounding community, we provide a stable and supportive environment with hands-on learning, direct supervision, and opportunities for career growth and advancement. Our team benefits from stable full-time employment, practical retail experience, and exposure to various aspects of store operations, including customer service, sales, inventory management, merchandising, cash handling, and daily supervision. We take pride in reliability, accountability, and professionalism, and are focused on building not only a successful retail operation but also a skilled and capable team that grows with us.

1398201 BC Ltd. is an equal opportunity employer and is committed to fostering an inclusive workplace that respects diversity and provides fair employment opportunities to all qualified individuals.