Front Desk Agent

Job description

Position Title: Front Desk Agent

Reports To: Manager

This position is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in delivering excellent customer service.

Responsibilities

• Greet guests warmly and assist with check-ins and check-outs
• Answer phone calls, emails, and guest inquiries professionally
• Process reservations and payments accurately
• Provide information about resort amenities, dining, events, and local attractions
• Coordinate with housekeeping and other departments to ensure smooth guest experiences
• Handle guest concerns and resolve issues in a calm and professional manner
• Maintain a clean and organized front desk area

Qualifications

• Previous customer service or hospitality experience is considered an asset
• Strong communication and interpersonal skills
• Comfortable multitasking in a busy environment
• Basic computer knowledge and ability to learn reservation systems
• Positive attitude and strong attention to detail
• Availability to work days, evenings, weekends, and holidays as needed

Work Conditions:

• Must adhere to the company dress code.
• Capable of lifting 50 pounds/25 kg regularly throughout the shift
• Capable of standing, walking, cleaning throughout the shift which may be 6-8 hours in length
• Manual dexterity required to use a tablet or computer.

What We Offer

• Competitive wages
• Staff discounts
• Supportive team environment
• Opportunity for growth within the organization
• A beautiful oceanfront workplace

Note: This Position Description does not contain a comprehensive listing of all required activities, duties, or responsibilities. Other related duties may be assigned to assist in the meeting of our Mission, Vision and Values.