Assistant Manager

Company & Position Overview

New Touch Wireless Ltd. is an authorized dealer of Freedom Mobile, delivering reliable and affordable wireless solutions to customers across Western Canada. With operations spanning 15 retail locations in British Columbia and Alberta, we are committed to providing flexible mobile plans, the latest devices, and a wide range of accessories to meet the everyday needs of our customers. Since 2006, we have built our reputation on strong customer service, competitive offerings, and long-term client relationships. At New Touch Wireless Ltd., we focus on creating positive and consistent customer experience through knowledgeable staff, efficient operations, and a customer-first approach. Our team is made up of dedicated individuals who take pride in their work and contribute to a collaborative and growth-oriented environment.

We are currently looking for a reliable and motivated Assistant Manager to join our team. This role is key to ensuring the smooth day-to-day operation of the store while maintaining high standards of customer service. You will support daily operations, assist customers, help manage inventory, and work closely with the team to ensure service excellence at all times. This position is ideal for someone who is hands-on, takes responsibility, and enjoys working with people. If you lead by example, stay organized, and take pride in delivering great service, this role will be a strong fit for you.

Employer Information

Company Legal Name: New Touch Wireless Ltd.

Company Business Name: Freedom Mobile

Business Location: Unit 210 - 20330, 88 Ave, Langley, BC, V1M 2Y4

Website: www.newtouchwireless.ca

Position Description

Position: Assistant Manager

Type of employment: Full-Time; Permanent                                                                  

No of positions: 1

Anticipated Start date: As soon as possible

Work Location: Unit 210 - 20330, 88 Ave, Langley, BC, V1M 2Y4

Compensation & Benefits

Competitive wage of $45.00 per hour.

Performance-based bonus tied to store sales targets, revenue, and overall achievements.

Stable, full-time employment with consistent hours.

Supportive, team-oriented work environment focused on collaboration and respect.

Flexible and accommodating work environment promoting work-life balance.

In-store employee discount on products and services for you and eligible family members.

Job Responsibilities

• Oversee the day-to-day operations of the store, ensuring smooth workflow, strong sales performance, and a high level of customer service
• Lead, coach, and support staff by assigning duties, setting expectations, and guiding the team to achieve sales and service goals
• Train and coach team members on effective sales techniques, including upselling and cross-selling of mobile devices, accessories, and service plans
• Monitor sales performance, analyze results, and implement strategies to improve conversion rates and overall store productivity
• Stay informed on customer buying patterns, local market trends, and competitor activity to identify opportunities and adjust sales strategies
• Plan and adjust product offerings, promotions, and service approaches based on customer demand and business needs
• Coordinate with suppliers and vendors to manage inventory and ensure consistent product availability
• Develop and execute in-store and local marketing initiatives to increase customer traffic and drive revenue growth
• Track daily sales, assist in budgeting, authorize routine expenditures, and monitor store performance against financial targets
• Ensure proper opening and closing procedures, including cash handling, reporting, and store security
• Maintain accurate inventory records, conduct stock checks, and minimize inventory loss or shrinkage
• Ensure visual merchandising and store presentation align with brand standards and current promotions
• Handle customer concerns and escalations professionally, ensuring timely resolution and customer satisfaction
• Support recruitment, onboarding, training, and scheduling of staff to maintain a reliable and productive team
• Promote a positive work environment through clear communication, accountability, and teamwork
• Ensure compliance with company policies, operational procedures, and workplace health and safety standards
• Perform other related duties as required to support the smooth and efficient operation of the assigned store location

Qualification & Requirements

• 3-4 years of relevant experience in retail or wholesale sales.
• Previous experience in a supervisory or assistant manager role is preferred.
• A college diploma or university degree in business, retail management, or a related field is an asset.
• Good understanding of mobile devices, wireless plans, and retail sales practices is an asset.
• Ability to understand customer buying patterns, local market trends, and competitor activity to support sales decisions.
• Ability to lead and support a team, meet sales targets, and deliver strong customer service.
• Strong communication and interpersonal skills, with the ability to handle customer concerns professionally.
• Comfortable working in a fast-paced retail environment and managing multiple tasks.
• Flexible working evenings, weekends, and holidays as required.
• Organized and detail-oriented, especially when handling inventory and day-to-day store operations.

How to Apply?

Email: saqib@otohearing.com

In Person: Unit 210 - 20330, 88 Ave, Langley, BC, V1M 2Y4

When submitting your application, please ensure your resume includes your current phone number for contact purposes. Thank you for your application and interest in this opportunity. Please note that only candidates who clearly meet the job requirements will be contacted and considered for the next stage of the hiring process.

Selection Process

This position is intended for candidates with relevant, hands-on experience. Your resume must be current and clearly demonstrate your work experience, including specific responsibilities, achievements, and progression in previous roles. Applications that do not clearly show relevant experience will not be considered. The selection process may include an initial telephone or virtual screening to assess your experience, communication skills, and overall suitability for the role, followed by a formal interview. Candidates may be required to provide professional references to verify previous employment and performance. A background check may be conducted where applicable. Only candidates who meet the experience requirements and successfully complete all stages of the selection process will be considered for employment. We maintain high hiring standards and are looking for individuals who bring proven experience, accountability, and a strong commitment to performance.

Why Join Us?

At New Touch Wireless Ltd., an authorized dealer of Freedom Mobile, we are committed to creating a workplace where people feel respected, supported, and motivated to perform at their best. We believe strong teams build strong businesses, and we invest in individuals who take pride in their work and contribute to a positive environment. Our focus is on delivering consistent, high-quality customer service through accountability, product knowledge, and teamwork. As part of our team, you will gain hands-on experience across all areas of retail operations, including sales, customer service, and store management, while working in a fast-paced and supportive setting. We are committed to long-term growth for both our business and our employees. If you are looking for a stable opportunity where your efforts are recognized and your skills continue to develop, this is a place where you can grow. New Touch Wireless Ltd. is an equal opportunity employer. We are committed to creating an inclusive workplace that values diversity and provides fair and equal employment opportunities for all qualified candidates.