Retail Store Supervisor

Company Overview: NVN Investments Inc., operating as Canco 719, is a retail fuel and convenience store located in Lucan, Ontario. The business provides fuel services along with a range of convenience products including food items, beverages, and daily essentials. The company is committed to maintaining efficient store operations, strong customer service standards, and a safe and organized retail environment.

Position Overview: We are seeking a Retail Store Supervisor to oversee daily store operations, supervise staff, and ensure smooth workflow across all areas of the store. The role requires strong leadership, customer service skills, and the ability to manage retail operations in a fast-paced environment.

Employer Information

Company’s Legal Name: NVN Investments Inc.

Company’s Operating/Business Name: Canco 719 / One Stop

Business Address: 395 Main Street, Lucan, Ontario N0M 2J0

Position Description

Position: Retail Store Supervisor

Type of employment: Full-Time; Permanent

No of positions: 1

Anticipated Start date: As soon as possible

Work Location: 395 Main Street, Lucan, Ontario N0M 2J0

Salary & Benefits

Salary: $21.00 per hour

Overtime and Vacation Pay

Stable & full-time employment

Work-life balance through flexible and accommodating work environment

Job Responsibilities

• Coordinate with team members to assign responsibilities for stocking, cleaning, labeling, and decorating the store.
• Supervise and coordinate all sales transactions between staff and cashiers to ensure a smooth customer experience.
• Attend to customer queries and complaints in person or over the phone, addressing issues like employee behavior, product availability, and returns.
• Facilitate resolution of escalated customer service issues.
• Operate the cash register, handling payments through cash, debit cards, and credit cards.
• Assist with authorizing special payment methods like cheques and managing merchandise returns.
• Prepare inventory orders based on current stock levels to keep the store well-supplied.
• Prepare daily reports to track sales volumes and merchandising effectiveness.
• Assist in the hiring process for new staff members and oversee their sales skills training.
• Hold regular team meetings to discuss performance metrics, customer feedback, and workflow improvements.
• Maintain optimal store conditions by upholding visual merchandising standards and managing in-store promotions.
• Implement loss prevention strategies to minimize theft and fraud risks.
• Perform any other duties required for the store's successful operation.

Qualification & Requirements

• Demonstrated and relevant supervisory, leadership and managerial experience.
• Education in business or a related field would be an asset.
• Ability to lead and manage a team to achieve common goals in a fast-paced environment.
• Strong leadership skills with a commitment to fostering an inclusive and diverse workplace.
• Exceptional communication, organizational, and problem-solving abilities.
• Flexibility to work weekend shifts and adapt to the store's needs.

How to Apply?

Email: nvninvestment@gmail.com

In Person: 395 Main Street, Lucan, Ontario N0M2J0

Please ensure that your resume includes your current contact number for communication purposes when submitting your application. We appreciate your interest in joining the organization however, only candidates who meet the specified job requirements will be contacted for further consideration.

Selection Process

This position is intended for candidates with relevant education and/or retail experience. Applicants must submit a current resume clearly demonstrating how they meet the job requirements through applicable education and hands-on experience, including key responsibilities performed in previous roles. Applications that do not reflect relevant qualifications may not be shortlisted. The selection process may include an initial telephone or virtual screening to assess qualifications, communication skills, and overall suitability for the role, followed by a final interview. Reference checks will be conducted to verify previous employment and performance, along with a background check where applicable. Only candidates who meet the job requirements and successfully complete the selection process will be considered. NVN Investments Inc. values professionalism, accountability, and a strong commitment to quality service.

Why Join Us?

NVN Investments Inc., operating as Canco 719, is committed to maintaining a professional, respectful, and team-oriented workplace where employees are supported in their roles and encouraged to grow within the business. As a community-focused retail fuel and convenience store, team members gain hands-on operational experience, follow consistent work practices, and have opportunities to develop their skills within a stable retail environment. The organization values reliability, accountability, and teamwork in delivering quality service to customers.

NVN Investments Inc. is an equal opportunity employer and is committed to fostering an inclusive workplace that respects diversity and provides fair employment opportunities to all qualified individuals, regardless of race, ethnicity, gender, religion, age, disability, or any other protected characteristic.