Hotel Front Desk Supervisor

COMPANY NAME:  1445365 B.C. Ltd. DBA Rockwater Secret Cove Resort

Permanent Position: Hotel Front Desk Supervisor

Number of Positions: 1

Wage Rate: $27.00 hourly for 40 hours per week

Job Type: Full-Time, Permanent, Morning, Day, Evening, Shift, Weekend

Anticipated start date: As soon as possible

Benefits: 4% Vacation Pay, Health Care Plan

Work Location: 5356 Oles Cove Road, Halfmoon Bay, BC, V7Z 1B8

Job Duties:

• Greet and assist guests during check-in, check-out, and throughout their stay.
• Supervise front desk staff and ensure consistently high-quality customer service.
• Review daily arrivals, departures, and special requests; assist in handling VIP or high-priority guests.
• Coordinate activities with housekeeping, maintenance, management, and other departments.
• Conduct performance evaluations and provide coaching, feedback, and corrective actions as needed.
• Monitor reservations, room assignments, billing accuracy, and address overbooking or discrepancies.
• Ensure compliance with hotel policies, procedures, and safety standards.
• Assist in managing inventory and ordering of front desk supplies.
• Resolve guest complaints, conflicts, and operational issues promptly and professionally.
• Assist clients/guests with special needs
• Hire and train staff in job duties, safety procedures and company policies
• Establish work schedules and procedures
• Co-ordinate activities with other work units or departments
• Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
• Prepare and submit reports
• Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
• Perform same duties as workers supervised

Requirements:

Experience: 1 year to less than 2 years

Education: Secondary (high) school graduation certificate

Must be able to work effectively as part of a team and attention to detail.

Fluent in English

Work conditions and physical capabilities. 

• Ability to work in a fast-paced environment
• Ability to work under pressure
• Attention to detail
• Possess good reasoning and judgment
• Ability to see the broad needs of the organization
• Working knowledge of shipping, transportation, customs and tax regulations

Personal suitability

• Client focus
• Initiative
• Judgement
• Organized
• Team player
• Dependability
• Reliability
• Conflict resolution
• Excellent organization

How to apply: send your resume to careers@rockwatersecretcoveresort.com

Please respond with your resume attached, those qualified will be contacted.