User support technician

 

Overview

Languages - English

 

Education - Secondary (high) school graduation certificate or equivalent experience

 

Experience - 1 to less than 7 months

 

On site - Work must be completed at the physical location. There is no option to work remotely.

 

Work setting

• Relocation costs not covered by employer

• Willing to relocate

• Help desk

 

Responsibilities

Tasks

• Consult user guides, technical manuals and other documents to research and implement-solutions

• Provide advice and training to users in response to identified difficulties

• Collect, organize and maintain a problems and solutions log for use by other technical support analysts

• Provide business systems, network and Internet support to users in response to identified difficulties

• Perform Web-server backup and recovery operations

• Provide customer service

• Manage incidents

 

Supervision - No supervision responsibility

 

Experience and specialization

• Computer and technology knowledge

• Android

• iOS

• Internet

• Wireless networks

 

Area of specialization

• Shopping centre or mall

 

Additional information

• Transportation/travel information - Public transportation is available

 

Work conditions and physical capabilities

• Fast-paced environment

• Work under pressure

• Tight deadlines

• Repetitive tasks

• Manual dexterity

• Attention to detail

• Ability to distinguish between colours

• Sound discrimination

• Sitting

• Combination of sitting, standing, walking

• Standing for extended periods

• Bending, crouching, kneeling

 

Personal suitability

• Accurate

• Client focus

• Efficient interpersonal skills

• Excellent oral communication

• Excellent written communication

• Initiative

• Judgement

• Organized

• Team player

• Ability to multitask

• Time management

• Honesty

 

Benefits

• Health benefits

- Health care plan

• Financial benefits

- Group insurance benefits

• Other benefits

- Free parking available

- Learning/training paid by employer

- Paid time off (volunteering or personal days)

- Team building opportunities

 

Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

 

- Support for persons with disabilities

• Offers mentorship, coaching and/or networking opportunities for persons with disabilities

• Provides awareness training to employees to create a welcoming work environment for persons with disabilities

 

- Support for newcomers and refugees

• Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to

community resources, language training, skills training, etc.)

• Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine,

Afghanistan, etc.)

• Supports newcomers and/or refugees with foreign credential recognition

• Offers mentorship programs that pair newcomers and/or refugees with experienced employees

• Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees

• Does not require Canadian work experience

 

- Support for youths

• Offers on-the-job training tailored to youth

• Offers mentorship, coaching and/or networking opportunities for youth

• Provides awareness training to employees to create a welcoming work environment for youth

 

- Support for Veterans

• Offers mentorship, coaching and/or networking opportunities for Veterans

• Provides awareness training to employees to create a welcoming work environment for Veterans

• Supports Veterans in translating their military skills and experience into the language of the civilian job market

• Support for Indigenous people

• Offers mentorship, coaching and/or networking opportunities for Indigenous workers

• Provides cultural competency training and/or awareness training to all employees to create a welcoming work

environment for Indigenous workers

 

- Support for mature workers

• Applies hiring policies that discourage age discrimination

• Provides staff with awareness training to create a welcoming work environment for mature workers

• Offers mentorship, coaching and/or networking opportunities for mature workers

 

- Supports for visible minorities

• Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing

the hiring process, etc.)

• Offers mentorship programs that pair members of visible minorities with experienced employees

• Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities

 

How to apply

By email

customkart1@outlook.com

 

By phone

506-654-1506 Between 10:00 AM and 05:00 PM

 

By mail

1381 REGENT STREET

FREDERICTON, NB

E3C 1A2

 

In person

1381 REGENT STREET

FREDERICTON, NB

E3C 1A2

Between 10:00 AM and 05:00 PM

 

What you must include in your application:

- Cover letter

 

Answers to the following screening questions:

• Are you authorized to work in Canada?

• Are you available to start on the date listed in the job posting?

• Are you willing to relocate for this position?

• Do you have experience working in this field?

• Do you live near the job location?

• Do you meet the language requirements listed in the job posting?

What might be required by the employer later in the hiring process:

References attesting experience