analyst, systems technical support

ob description:

• Work Term: Permanent
• Work Language: English
• Hours: 40 hours per week
• Education: Other trades certificate or diploma
• Experience: 5 years or more
• or equivalent experience

Tasks

• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Consult user guides, technical manuals and other documents to research and implement solutions
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties

Certificates, licences, memberships, and courses

• Canadian Information Processing Society (CIPS) professional Certification
• Information technology infrastructure library (ITIL) Certification
• International Software Testing Qualifications Board (ISTQB) Certification
• Microsoft certified technology specialist (MCTS)
• Information Systems Professional (ISP)

Computer and technology knowledge

• Information Technology Infrastructure Library (ITIL)
• Networking software
• Networking hardware
• Intranet
• Internet
• Servers
• Desktop applications
• File management software
• Website creation and management software
• SharePoint

Transportation/travel information

• Own transportation

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Physically demanding
• Manual dexterity
• Attention to detail
• Combination of sitting, standing, walking

Personal suitability

• Accurate
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Organized
• Team player

Screening questions

• Do you have previous experience in this field of employment?

Workplace information

• Remote work available