user support technician
Job detail
Languages
English
Education
- College/CEGEP
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Private company, corporation or industry
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Experience and specialization
Computer and technology knowledge
- Networking software
- Networking hardware
- Networking security
- Internet
- MS Office
- MS Windows
Additional information
Work conditions and physical capabilities
- Work under pressure
- Tight deadlines
- Attention to detail
- Sitting
Personal suitability
- Accurate
- Efficient interpersonal skills
- Judgement
- Organized
- Ability to multitask
- Time management
Benefits
Other benefits
- Parking available