Retail Store Supervisor

Canco Lavington Market is a proudly Canadian gas station and convenience store operating under the trusted Canco brand, one of Canada’s fastest-growing fuel and convenience retail companies. Located in the heart of Coldstream, BC, we are committed to providing quality fuel, fresh products, reliable service, and a friendly, welcoming shopping experience for both local residents and travelers. Built on values of integrity, reliability, and customer focus, Canco continues to expand across multiple provinces while maintaining high operational standards and strong community connections. As part of a growing national retail network, Canco Lavington Market offers stable employment and opportunities for long-term career growth within a supportive work environment.

Position Overview – Retail Store Supervisor

We are currently seeking a Retail Store Supervisor to join our Canco Lavington Market team. The ideal candidate is dependable, organized, and motivated, with strong leadership skills to support daily store operations. In this role, you will supervise staff, oversee inventory, monitor cash-handling procedures, ensure efficient customer service, and maintain store presentation and safety standards. You will also assist with scheduling, training new team members, and ensuring compliance with company policies. This position is well suited for an individual who thrives in a fast-paced retail environment and is committed to delivering a positive experience for both customers and team members.

Employer Information

Company name: 0889828 BC Ltd.

Operating name: Canco Lavington Market

Business Address: 6320 Hwy 6, Coldstream, BC V1B 3C7

Position Description                                                                                                                       

Position: Retail Store Supervisor

Type of employment: Full time; Permanent

No of positions:  1

Anticipated Start date: As soon as possible

Work Location:  6320 Hwy 6, Coldstream, BC V1B 3C7

Salary and Benefits

Salary: $23.00 per hour

Overtime and Vacation Pay

Stable & full-time employment

Work-life balance through flexible and accommodating work environment

Employee discount on store items

Role and Responsibilities 

• Coordinate with team members to assign responsibilities for stocking, cleaning, labeling, and decorating the store.
• Supervise and coordinate all sales transactions between staff and cashiers to ensure a smooth customer experience.
• Attend to customer queries and complaints in person or over the phone, addressing issues like employee behavior, product availability, and returns.
• Facilitate resolution of escalated customer service issues.
• Operate the cash register, handling payments through cash, debit cards, and credit cards.
• Assist with authorizing special payment methods like cheques and managing merchandise returns.
• Prepare inventory orders based on current stock levels to keep the store well-supplied.
• Prepare daily reports to track sales volumes and merchandising effectiveness.
• Assist in the hiring process for new staff members and oversee their sales skills training.
• Hold regular team meetings to discuss performance metrics, customer feedback, and workflow improvements.
• Maintain optimal store conditions by upholding visual merchandising standards and managing in-store promotions.
• Implement loss prevention strategies to minimize theft and fraud risks.
• Perform any other duties required for the store's successful operation.

Job requirements

• Completion of Secondary School.
• Minimum 1- 2 years of experience in Retail Sales.
• Excellent communication and interpersonal skills.
• Strong leadership and customer management abilities.
• Customer service oriented.
• Sound judgment and problem-solving skills, with a proactive and hands-on approach to daily operations.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays, as required by store operations.
• Ability to adapt to changing business needs, including responding to seasonal demands, staffing challenges, and customer trends.

How to apply?

Interested candidates are welcome to apply. We will train the right candidate who is motivated, willing to learn, and eager to grow within the company.

Email: hr@cancopetroleum.ca

In Person: 6320 Hwy6 Cold stream BC V1B 3C7

Why join Us?

At Canco Lavington Market, we are committed to creating a supportive and inclusive workplace where employee contributions are recognized and opportunities for growth are encouraged. As part of a growing Canadian retail brand, you will have the chance to develop leadership skills and contribute to a positive customer experience.

Located in the welcoming community of Coldstream in the North Okanagan, the store offers a great work environment surrounded by natural beauty and a strong sense of community. Join us and become part of a team that values people, service excellence, and long-term growth.