user support technician

Lethbridge, AB, T1H 5T8
Work location: On site
Salary: 39.20 hourly / 40 hours per week
Terms of employment: Permanent employment, Full time
Early morning, Evening, Morning, Night, Day, Weekend
Starts as soon as possible
1 vacancy


Languages: English

Education: Secondary (high) school graduation certificate
Experience: 3 years to less than 5 years

On site: Work must be completed at the physical location. There is no option to work remotely.

Responsibilities: Tasks:
Give access to computer networks
Report on the performance of computer systems and networks
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Perform Web-server backup and recovery operations
Provide customer service
Manage incidents

Additional information:
Personal suitability
Accurate
Client focus
Efficient interpersonal skills
Initiative
Judgement
Organized
Team player

Who can apply for this job?: You can apply if you are:
a Canadian citizen
a permanent resident of Canada
a temporary resident of Canada with a valid work permit
Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.

How to apply: Direct Apply:
By Direct Apply:
Additional ways to apply: By email: sparmar@protechtelecom.ca

If applying by email: What you must include in your application: Cover letter
Answers to the following screening questions:
Are you authorized to work in Canada?
Do you have experience working in this field?

What might be required by the employer later in the hiring process:
References attesting experience
Letter of recommendation