Product Specialist

Product Specialist

DIGI Canada Inc. is an equal opportunity employer. We are currently looking for a permanent and full-time Product Specialist.

Duties and Responsibilities:

• Assist in bringing new technologies to the market by providing expertise in design, development and testing of electronic components, equipment and systems.
• Assist in inspection, testing, adjusting and evaluation of various DIGI products such scales, wrapping equipment, automatic labelers, electronic price tags etc.
• Write specifications, technical manuals, reports and written instructions.
• Provide technical training to service, administration, production and sales team on new products.
• Assist in the deployment and evaluation of new technologies in the field.
• Provide technical support and training to existing and new employees.
• Assist in the Quality Control process at DIGI Canada to ensure product quality is maintained as per company standards.
• Calibrate and setup electronic equipment according to technical manuals and written instructions.
• Support key customer accounts (major grocery chains) and other independent grocery stores throughout the country.
• Support and assist other DIGI Canada Inc. technicians as needed.

Education, skills and experience required:

• Completion of a one- or two-year college program in electrical or electronics engineering technology or related field
• Must have a solid mechanical aptitude and a good understanding of electrical schematics and electronics.
• Experience in a technical role with a high level of customer interaction is preferred
• Minimum 1-year experience in a similar role
• Must enjoy travelling and working out in the field
• Must be able to work effectively with minimal supervision
• Apply technical skills in an effective manner
• Advanced network computer skills
• Knowledge of customer service principles
• Hands on experience in software, hardware and peripheral devices
• Working knowledge of Multimedia systems, LAN and Wireless networks
• Proven record in customer services skills
• Read schematics and technical manuals
• Exposure to general networking protocols, specifically TCP/IP
• Working knowledge of Point of Sale systems preferable

Compensation & Benefit:

$32.00/hour, Group Benefit - health, dental, medical, life insurance, short and long term disability, family assistance, travel insurance, profit-sharing bonus. 15 days paid vacation.

Work Location: 87 Moyal Crt, Concord, ON L4K 4R8

Please send your resume to digicanada.hr@gmail.com (email).

(Only those selected for an interview will be contacted)