* Work Condition: Permanent / Full-time
* Work Hours: 40 to 60 hours / week
* Employment conditions: Overtime, Early morning, Morning, Day, Evening, Shift, Weekend, Night
* Education: Secondary (high) school graduation certificate
*Experience: 1 year to less than 2 years
*Ability to Supervise: 3-4 people
*Language: English
People Supervision:
- Leads by example and demonstrates the importance of treating every team member and guest with respect
- Assists the Restaurant Manager in recruitment and retention strategies
- Reacts immediately to issues requiring attention during the shift
- Provides ongoing, specific direction to team members
- Encourages an exciting and fun work environment while motivating team members to meet goals
- Trains, orientates and monitors new team members, using Positional Training System and feedback binder
- Reports to Restaurant Owner, General Manager, Manager and/or Assistant Manager on team member performance (positive or negative)
- Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership
Hospitality Supervision:
- Leads by example to demonstrate that the guest is top priority and reinforces positive hospitality behaviours with team members
- Responds to guest in a friendly manner while maintaining an appropriate sense of urgency
- Responds to guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situations
- Assists in the running of company-wide incentive programs
Operations Supervision:
- Displays knowledge of and works in compliance with applicable legislation
- Complies with and enforces all Tim Hortons operating standards
- Ensures that all product and packaging is properly merchandised and stocked
- Responsible for shift cash procedures
- Maintains operational efficiency through use of positioning charts
- Supervises team members to ensure primary and secondary duties are completed
- Ensures all restaurant policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies)
- Keeps current on all new information on Portal or available through Townhall meetings
- Assists the Restaurant Manager in transactions during their shift
- Completes all required shift documentation (e.g. records waste, mgr. walk thru, pre-rush checklists etc.)
- Escalates to management any issues and or problems
Health & Safety:
- Train staff in sanitation and safety procedures
- Works in compliance with the occupational health and safety legislation
- Knows, understands and follows safe work practices and procedures
- Uses or wears personal protective equipment or clothing as required
- Reports all injuries/illness, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Owner
- Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone
- Ensures health and safety policies are followed during the shift including documentation and reporting of any work related injuries or accidents